Business spotlight (sponsored content)
Q&A with Ultrasteam Professional Cleaning & Restoration Services Inc.

Business spotlight (sponsored content)

Q: What’s your background and history? How long have you been a local Durango business?

Richard Carpenter, Owner of Ultrasteam: I grew up in the Ozark mountains in Arkansas, but we used to visit Durango on summer vacations. I lived all around New Mexico as a teenager and then started working in Durango cleaning carpets in 1994. Ultrasteam was incorporated in our current location in 2006 and we’ve been going strong ever since!

Q: Why do you love being a part of the Durango community?

RC: The beauty of the mountains and the wonderful people in this area. I’ve met the most interesting people in Durango from all walks of life and the community is great, too. I love the way we come together and support each other. Such as the nonprofits that do good work here, even in hard times like we’re in. Of course the music and cultural scene isn’t too bad either, the river and the fact that whatever scenery you want is only an hour or two away.

Q: What makes Ultrasteam unique and what sets you apart from the crowd?

RC: Ultrasteam is Durango’s original “Green” cleaning company. We use plant-based and natural cleaning products, fiber protector and disinfectants instead of the cheaper chemicals that most companies use. But it goes further than that; we also buy “Green” power from LPEA and recycle our cardboard, glass and plastic, and try to “reduce, reuse and recycle” around the shop and on the jobsite as much as we can.

We’re a proud member of Thrive! Living Wage Coalition, and all our employees make a true “living in Durango” wage with benefits including health insurance and paid vacation/sick leave and retirement match. I’m a believer in taking good care of your employees so they can help take care of your clients.

And that-- finally--is what sets up apart the most; our exceptional level of customer service. From doormats and cornerguards to protect your floors and walls while we’re cleaning, to the way we vacuum: first, steam clean the edges with a special tool, and groom and speed-dry the carpet when we’re finished. We get rave reviews all the time from our clients for our service and results!

Q: Why is your method of carpet and upholstery cleaning more effective than others?

RC: Apart from our “Green” cleaners, we rinse the carpet thoroughly with clear soft water as the final step so it doesn’t leave detergent residues that can attract dirt back faster. Also, with our GreenGuard carpet protector, spills are easier to clean up and the carpet stays clean longer. Our technicians are IICRC Certified (Institute for Inspection, Cleaning and Restoration Certification) and attend continuing education trainings regularly, so when we come to your house you know you’re getting expert service, not just “some kid with a wand.”

Q: What’s something you wish everyone knew about carpet cleaning or other restoration services?

RC: Well, it’s cold right now so if you have a broken pipe or other water damage, call me right away. Don’t let it just sit there hoping it’ll dry on it’s own. If it’s clean water and we get there right away, we can often dry it out without having to remove walls or carpet. And if it’s dirty water, the last thing you want is for the contamination to spread further around your house! We also do mold remediation if you have a problem in your crawlspace or attic that you just found out about.

Q: Allergy season is coming up, could some allergens be hiding in people’s carpets?

RC: Absolutely! Carpet is actually really good for your indoor environment because it acts as a huge filter, trapping allergens and dirt. But like all filters it works best when it’s clean! You should have your carpets professionally cleaned at least once a year (more often in high traffic rooms).

Q: Anything else you’d like people to know?

RC: We are an IICRC Certified Firm, and Richard Carpenter is Durango’s only Triple Master (Master Textile Cleaner, Master Water Restorer and Master Fire/Smoke Restorer.) Mark Helmich is also a Master Textile Cleaner, and Certified Master Rug Cleaner. You can see our certifications online at IICRC.org, and learn more about our company at UltraSteamCleaning.com

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